Damages: It will be helpful if you can provide some images so that we can process.If required,we will replace,repair or refund all products.Please send damage report to customerservice@Justgiftdirect.com and we will response within 24 working hours. Wrong item: Please contact us immediately after you receive the wrong item and we will arrange the correct item as soon as possible. Do not want: You will need to pay for the postage.We will issue the refund after inspecting returned items. Other cases Please kindly contact us if there is any other cases and we will respond accordingly.